Privacy policy
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Last updated: July 8, 2025

Purpose

This policy applies to all processing of personal data carried out by Clôtures LM and aims to inform the user about how Clôtures LM processes personal data (including details on the type of personal data collected and the purpose of the processing) and about the user's rights in relation to their personal data.

Contact - How can I get in touch?

If you have any questions about the privacy policy, the user can contact Clôtures LM through the following means:

• Telephone: 450-460-4565
• Email: info@clotureslm.com

You can also contact our Data Protection Officer directly:

• Telephone: 450-460-4565
• Email: info@clotureslm.com

Data processing - How do we collect personal data?

In accordance with current regulations on the protection of personal data, in particular the Act to modernize legislative provisions as regards the protection of personal information (Law 25), Clôtures LM collects personal data in its possession when the user:

• Fills out forms on our website;
• Fills out a paper form;
• Sends us an email or communicates with us by telephone;
• Interacts with our online services which may use cookies or other tracking technologies.

Personal data collected - What personal data do we collect?

Clôtures LM collects information when you visit our webpage, and mainly by completing our online forms.

The following data may be collected:

• Full name
• Phone number
• Email address
• Mailing address
• Information necessary for a quote (e.g., lot dimensions, desired fence type, images provided by the user).

As a general rule, the provision of personal data is not mandatory, except in cases where it is essential for the provision of a service. In this case, the user can freely choose not to provide the information, which could, however, limit access to certain services or features.

The user declares and guarantees that all data they provide is true and accurate and undertakes to keep it updated. Changes can be communicated to the Data Protection Officer at the address indicated above.

Purpose - What do we use your personal data for?

The personal data we collect is used for the following purposes:

• Service provision: To create and maintain the business relationship, manage quotes, fulfill contracts, and provide the services of Clôtures LM (including the management, administration, and improvement of services).
• Communication and marketing: To send newsletters, commercial communications, promotions, and/or advertisements from Clôtures LM. This processing is based on our legitimate interest in promoting our products and services. The user can unsubscribe at any time.
• Improving user experience: To personalize the experience, conduct surveys, organize contests, and better respond to individual needs.
• Analysis and improvement: To improve our website and our service offerings, based on our legitimate interest in constantly optimizing our products.
• Transactions and legal obligations: To process transactions and comply with the legal obligations to which Clôtures LM is subject, such as tax obligations.

The data will not be used for purposes other than those for which it was collected, except for statistical purposes, incident management, or market research. In such a case, a compatibility analysis will be carried out in accordance with the law.

How do we use your information?

We will use the information we collect about you for the following purposes:

• User account creation and management
• Collection of customer feedback
• Management of orders and quotes
• Customer support
• Internal administration
• Payment processing

If we wish to use your information for other purposes, we will ask for your explicit consent beforehand.

Consent

By providing personal data to Clôtures LM, the user declares that they accept its processing fully and without reservation. Consent is obtained explicitly when the user fills out a form, checks a box to this effect, or takes a clear action signifying their agreement.

The processing of data is legitimized by:

1. The conclusion of a service contract with the user.
2. The free, informed, and unequivocal consent of the user.
3. The need to protect a legitimate interest of Clôtures LM, without infringing on the fundamental rights of the user.

Retention - How long do we keep it?

The data will be kept for as long as necessary to achieve the purposes for which it was collected. It will then be securely destroyed, anonymized, or archived. Specifically:

• Personal data will be kept as long as the business relationship is in effect.
• After the end of the relationship, we will retain essential information for a reasonable period to meet any legal or regulatory obligations, or for the management of claims.

Confidentiality and Disclosure - Do we disclose data to third parties?

Clôtures LM is committed to keeping the personal data collected confidential. It will not be transferred, sold, or communicated to third parties without the user's consent, except in the following cases:

• Legal obligation: If required by a judicial or administrative authority.
• Service providers: To employees or trusted third parties (e.g., payment services, web hosting) who help us operate our business. These partners are contractually bound to maintain the confidentiality and security of the data.
• Internal sharing: Information may be shared with the relevant departments of Clôtures LM (administration, marketing, etc.) on a "need-to-know" basis.
• Social networks: If you interact with our profiles on platforms like Facebook or Instagram, their privacy policies apply.
• Protection of rights: If necessary to protect the rights, property, or safety of Clôtures LM, its customers, or the public.

Security - How do we ensure data security?

Clôtures LM implements the necessary technical and organizational measures to guarantee the security, integrity, and confidentiality of your data, in accordance with Law 25. These measures aim to protect against alteration, loss, or unauthorized access.

Despite all our precautions, no technology is infallible. In the event of a security incident presenting a serious risk, we are committed to promptly notifying the Commission d'accès à l'information and the individuals concerned.

The user also has a role to play in protecting their information, particularly by using strong passwords and a secure browser.

Rights of the data owner - What are your rights?

In accordance with Law 25, you have the following rights regarding your personal data:

• Access: The right to know if we hold data about you and to obtain a copy of it.
• Rectification: The right to have inaccurate or incomplete information corrected.
• Withdrawal of consent: The right to withdraw your consent to the processing of your data at any time.
• Objection: The right to object to the processing of your data under certain circumstances.
• Erasure (right to be forgotten): The right to request the deletion of your personal data.
• Portability: The right to receive your data in a structured, commonly used format.

To exercise these rights, please contact our Data Protection Officer by email at info@clotureslm.com. We may ask you to validate your identity before processing your request.

Staff training

Clôtures LM staff whose duties are related to the processing of personal data are trained to ensure better protection of personal data and the rights of their owners.

Links to third parties

Our site may contain links to third-party sites. Their privacy policies are independent of ours. We are not responsible for the content or activities of these linked sites.

Cookies

Our site uses cookies to improve the user experience, analyze traffic, and track advertising. A cookie is a small file stored on your computer. You can configure your browser to refuse cookies, although this may affect certain features of the site. By using our site, you consent to our use of cookies, in accordance with our policy on the matter.

Approval

The use of our website and our services implies knowledge and approval of this privacy policy.

Changes

Clôtures LM reserves the right to modify this privacy policy at any time. The changes will take effect as soon as they are published on our website. We encourage you to consult this page periodically to stay informed of updates.

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